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I just installed my mini box on Saturday, and it seemed to be working fine. I was able to access all the channels I could when the cable plugged straight into my TV. By Sunday, however, it only allows me to view a handful of channels. For example, the lowest channels I can view (and that show up on my channel guide) are 11, 17, 21, 22 and 77. So I have no access to CBS, ABC, NBC, FOX, etc. I tried scanning for channels several times with no difference. I also had the box check itself for issues, but that came back fine. I even tried unplugging the box. I don't understand why it was fine yesterday, but now I can only access a few channels. I've noticed some people have had issues with the higher channels, but I have not seen anything yet about not having access to the channels under 20. Any help would be appreciated.
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wees41
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Contributor II
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is it activated?
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Accepted Solution
ColleenD
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nikki85
New Contributor
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@ColleenD That fixed it--thank you so much for your help!
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nikki85
New Contributor
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@wees41 I ran it through the activation process shortly after setting it up on Saturday. Thanks for the suggestion though. Cox was able to fix the issue on their end.
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ColleenD
+2 more
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No problem! I'm glad I could help. Have a fantastic day!
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