Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Missing Channel
So it's been a week since I asked to have a channel issue form sent for channel 1079 going black after they added several new channels in RI last week. Can you please contact the MTC and get the channel back?
ColleenD
+2 more
Moderator
•
miadlor,
Is 1079 the only channel you're experiencing a problem with? Please let me know if the standard definition channel 79 works and if there's an error message on 1079, what it says.
Also, is this occurring on more than one TV?
0
0
miadlor
New Contributor
•
Yes, it is the only channel missing. 79 works fine. It's cable card. The issue is at the MTC. They need to add it back.
0
0
DustinP
Moderator
•
What error message are you seeing on the HD channel? Is this occurring on more than one TV?
0
0
miadlor
New Contributor
•
All TVs
Can you please forward issue to the RI MTC.
0
0
ColleenD
+2 more
Moderator
•
To investigate further we need detailed information. Please provide the error message displayed when trying to tune channel 1079.
Thanks!
0
0
miadlor
New Contributor
•
You people are useless.
You have no trouble shooting ability.
All you know how to do is waste time instead of resolving the issue.
The issue is simple. All cablecards are missing one specific channel after the channel mapping was touched by the MTC.
This happens often. If you fools would just forward the info, it would have been solved weeks ago.
There is nothing wrong with my account or equipment and signal that you can push blame and close the ticket on.
0
0
ColleenD
+2 more
Moderator
•
The ticket you had submitted was for error v205, which relates to On Demand. If you're still having a problem with On Demand you can try uninstalling and reinstalling the app. Otherwise you'll need to contact TiVo for that particular error.
I've been troubleshooting cable cards for years, and really want to get this resolved for you. Since I have seen no other reports for problems with channel 1079, particularly with cable cards, I must troubleshoot this. These steps include gathering any error messages.
I'd love to get this resolved for you and hope you can provide more detail.
Happy Thanksgiving,
0
0
miadlor
New Contributor
•
Well let's start with the reason I'm upset. I called in 2 weeks ago about the channel not showing up and went through all the trouble shooting steps with the rep. He was to send the ticket for this issue. So now you're telling me that, just as I assumed, there is no ticket for the channel issue? The message is I'm not authorized. This channel is part of TV Essential.
I have given you the reason for the issue.
0
0
DustinP
Moderator
•
When you're home, please check the HD channel 1079 and please update us if this is missing on each Tuning Adapter. Thank you.
0
0
miadlor
New Contributor
•
First to answer your question, its missing on all adapters.
Second, listen clown, don't you ever send a hit to my home ever again without getting my permission.
And just in case you're wondering, you didn't fix anything you idiot. You just enraged me by knocking my tv out.
The fact that all of you don't understand that this can't be corrected by doing anything in "ICOMS", shows you don't know what you're doing.
I insist on having a department manger call me.
Let's be clear........only a department manager.
0
0
Domino
Valued Contributor III
•
0
0
miadlor
New Contributor
•
I'm still waiting for the channel.
0
0
oat
New Contributor III
•
People like you don't deserve to be helped.
0
0
miadlor
New Contributor
•
1st, I didn't start off angry. This is the result of others just not doing their job.
2nd, get a job so you can stop trolling forums.
i'm sure you've racked up thousands of posts with your useless banter.
0
0
oat
New Contributor III
•
0
0