New Contributor
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1 Message
Migration from Webmail to "myemail"
I was just switched to the new "myemail" product today. Would have been nice to have been notified that this was occurring BEFORE it happened. Apparently, there's no option to return to the old webmail version. The new UI leaves a lot to be desired. The webmail UI wasn't exactly great, but at least it was functional and quick. New 'myemail" UI is a step backwards. COX really needs to do a better job testing to avoid release of an inferior product. Notifying the customer IN ADVANCE of the change occurring is also an appropriate method of deploying a new release. Logging in and having a new (poor) UI without any advance notice is poor policy. You don't release a sub-standard product in hopes of making it better AFTER you release it, you ensure it is a better product BEFORE releasing it. I'll give it a few days to see if performance improves, otherwise there's plenty of other free email products available (Gmail, etc.).
ColleenD
Moderator
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1.7K Messages
8 years ago
All customers are being migrated to the new platform. You should have received notification in advance of your change-over. What problem are you having with your email? Perhaps I can help.
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stinkfoot63
Contributor II
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421 Messages
8 years ago
Notification is not your employer's strong suit... kinda ironic that the service being offered is communications, -eh?
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Tony_C_
New Contributor
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1 Message
8 years ago
I guess I was also switched to myemail, without prior notification. It's terrible. I have not be able to access my webmail for the last two days. I was on the phone with cox for almost an hour and the could not solve the problem.
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DerrickW
Valued Contributor
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1.2K Messages
8 years ago
I can follow up on the issue you're having accessing your email. Was a ticket created to have this investigated further?
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dictionary
New Contributor
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14 Messages
8 years ago
We were also switched to the new "myemail" today with NO notice, I lost ALL my contacts.....how do I get them back?
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StephanieA
Former Moderator
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1.9K Messages
8 years ago
Please log into Internet Tools on our website and make sure the email option is checked for the user name. If it is, please email us at cox.help@cox.com with a link to this post and the account details.
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