M-Card CableCARD, HDHRPrime, MTR700, nothing but "TV Starter" channels detected. Manchester, CT

I don't see a way to edit my post, so I'm replying it.  The CSR I was working with this morning is who suggested I come to these forums as an additional source of assistance.

pat----

It dawns on me that the info from the MTR700 may be of use to someone?  So ...

MTR-700 DIAGNOSTICS

GENERAL STATUS
=============================
Platform ID: 0x0160
Family ID: 0x001c
Model ID: 0x02bc

UNIT ADDRESS:
000-00489-37824-090

NETWORK ADDRESS:
000-00000-00001-026

DOWNSTREAM STATUS
=============================
OOB FREQ: 75.250 MHz
CARRIER LOCK: YES
SNR 24 dB GOOD
DATA: YES
HUNT MODE: NONE

INBAND FREQ: 711.000 MHz QAM256
CARRIER LOCK: YES
SNR 36 dB GOOD


CODE MODULES
=============================
PLATFORM VERSION: 01.37
PLATFORM BUILT: Nov 22 2010 16:38:06
OBJECT VERSION STATUS ID

UPSTREAM MODEM
=============================
STATUS: ENABLED_IDLE
FREQUENCY: 8.480 MHz
REQ LEVEL: 044 dBmV
ACTUAL LEVEL: 045 dBmV

INTERACTIVE INFO
=============================
IP ADDRESS:010.110.013.254
MODEM ADDRESS:236125
UPSTEAM ID:0x0107
DOWNSTREAM ID:0x0001
STATE:RUNNING
MAC ABORT CNTR:0000

SOCKET PORT STATE:
01 READY
02 UNUSED
03 UNUSED
04 UNUSED

SWITCHED DIGITAL VIDEO STATUS
=============================
STATUS: Active
PRI SVR: 174.077.254.015:22410
SEC SVR: 000.000.000.000:22410
DSC SVR: 001.001.001.001:22410
MODE: FREQ
MOT EXT: CACHE SIZE=0
CONFIG: VER: 204 QAMS: 17
CHANNELS: Sw-222
CAROUSEL: VER: 5 CNT: 102
LAST ERR: 00/00/00 00:00:00
LAST ERR CODE: NONE
SERVICE GROUP: 263
OOB CONFIG MSG: 244 MIN, ACTIVE CHAN LIST MSG: 0 MIN

FAULT REPORT
=============================
[empty]

WARNING REPORT (I suspect this info is from a prior user?)
=============================
05/23/13 14:35:58 HAL:
OOB Lost Lock
03/30/13 18:02:51 SDVComm:
DL: Segment Timeout!
03/30/13 18:01:47 SDVComm:
DL: Segment Timeout!
03/30/13 18:00:42 SDVComm:
DL: Segment Timeout!
03/30/13 17:59:37 SDVComm:
DL: Segment Timeout!
03/30/13 17:58:37 SDVComm:
DL: Segment Timeout!

I do not think your CableCARD is properly Paired and Validated,

You should check CableCard->Conditional Access screen to see if your CableCard is properly paired. You should see a "V" after Val for properly paired CableCard.
EXAMPLES:

NOT PAIRED PROPERLY
Con: Yes EBCP: Yes Val: ? 0x15

PAIRED PROPERLY
Con: Yes EBCP: Yes Val: V 0x0E

If Con = No then that means the CableCard is not activated

Compare to the following screen:
http://support.tivo.com/euf/assets/files/Moto_MCARD_pairing_cp.pdf

Call Cox at 1-877-820-8202, ask them to remove and rebuild the CableCARD and Tuning Adapter on your account,

Thank you very much bryaninphx, my conditional page shows the following:       

Conditional Access
UnitAddress: 000-00832-35268-058
Encryption: DES
EMM CSN: 0xA5/A6 unknown
Con: Yes EBCP: Yes Val: V 0x1A

If I understand the PDF correctly, the "V" indicates a good pairing?

pat----

Yes it does appear to be Validated, perhaps the Tuning Adapter is not properly tied to your account, I would still call the number above and ask to have everything rebuilt from scratch.

While you are at it, will you check your Tuning Adapter Firmware version and chime in at the following thread:
http://forums.cox.com/forum_home/tv_forum/f/4/t/4630.aspx

You both are located on the same system in New England (CT)

bumping in hopes someone from COX might see this this AM.

Tech has been here for nearly an hour and a half.  he says "from [his] perspective, everything is fine.  it must be a problem with [my] software.".  except, the problem is between the CableCARD and the TA and none of this has even reached my PC yet.  I think he's confused about that fact since i'm looking at the logs via the web browser connecting to the devices. <sigh>  

He's gone to get a replacement TA and CableCARD .  But my gut tells that they are fine and it's simply a configuration issue somewhere ... perhaps the "hits" COX sent to activeate things didn't *all* come thru?  So the CableCARD is activated and validated, but only shows the TV Starter package? I don't know.  But I really don't think either the CableCARD nor the TA are broken. :(

pat----

Thank you Tiffany.

He replaced the TA ... no observable difference.  He replaced the original CC with a new one and whomever he was talking with "in the office" said it was reporting errors immediately.  So he replaced it with a 3rd CC.  No errors.  But also, no more channels than what appears to be basically the TV Starter package (and I actually have Advanced TV + Bonus Pak + Sports & Information Pak ... and they all show up on my regular STB).

While doing all this testing, I was able to find a page in the HDHRPrime's web "site" to watch the tuners during the channel detection and discovered that the missing channels are coming thru the CC as "not-subscribed".  The Tech, who was a very polite young man, said that after replacing the equipment & verifying the line levels, there's nothing more he can do.  And I can't really fault him for that.

So ... Is there anything you can do from your end?

Thank you for listening to my whining. :)

pat----

I'll reach out to them, but am I correct in understanding that you believe the CabelCARD showing "not-subscribed" for most channels and the error messages below really means a problem with the HDHRPrime and not the CableCARD?

20140414-17:45:32 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140414-17:45:37 CableCARD: tr/resolve_tuning_rsp timeout error (cchost_tr_resolve_tuning:34)
20140414-17:45:37 CableCARD: message: Timeout requesting channel. Please try again later.
20140414-17:45:37 CableCARD: message: Error requesting channel. Please try again later.
20140414-17:45:47 CableCARD: message: Error requesting channel. Please try again later.

Thank you,

pat----

Pat,

Not at all! We wouldn't be able to determine if there were an issue with the TiVo (edit) HD HomeRun Prime . Our support of the HD HomeRun Prime itself is limited and we want to be sure all bases are covered in regards to the equipment.  I'd like to double check the setup of the card and TA, however I'd need to verify the Host ID and Data ID on your new card.  

If you could email it to cox.help@cox.com I'll get started on it. Include the serial numbers of the cable card and the tuning adapter, your account information and a reference to this thread.

Thank you Colleen, the email has been sent.  I've also submitted a query to SiliconDust (manufacturer of the HDHomeRun Prime which *IS* on COX's list of recognized devices) as requested by Tiffany.

pat----

This is as good as email as far as i'm concerned and who knows, we may discover something that'll help someone else later on. :)

My supper is just about to come off the stove, I'll check the CC & TA as soon as i finish eating.

Thank you VERY much!

pat----

Pat,

Enjoy your meal :) All provisioning and activation went through successfully from this end. Please make sure to scan for a new channel list and that your cable card validation has been successful. If you need instructions on how to perform these steps you can find them here.

Colleen, Thank you, was a tasty supper. 

When I looked at the CabelCARD status after finishing eating, it was showing as Authenticated, Validation Needed.  I pulled the plug to force a cold boot and after it came back up, the same issue.  HOWEVER!! Just for ha ha's, I did a Channel Scan and all of the missing channels are showing up  AND I CAN TUNE THEM!!!  None of the premium channels or other channels that I don't subscribe to appear in the channel list.  The first log segment shows some post scan tests.  Below that is the top of the log showing the card isn't VALIDATED.  So I'm not sure what's going on?  I can't get to channels I'm not subscribed to (this is good), I CAN get to the channels I am paying for (this is also good), but the CC says it's not VALIDATED?  And the Conditional Access menu appears to confirm that?

Any thoughts?

pat----

       Conditional Access
UnitAddress: 000-00174-52390-011
Encryption: DES
EMM CSN: 0x01/02 04/14/14 22:20
Con: Yes EBCP: Yes Val: ? 0x0A
ActivePrg:  <0> 
PMTCMD:D Prg:18284  ECM:0x1000
LTSID: 000    TSIndex: 0
SvcID:0xA02C63   Svc:0 Enc:ENC
CP: Disabled  CA Reply: 0x01 N
Auth: S CCI: 0x00 S Epoch: 0x33

Component PIDS in Hex:
 101D 102A 1034 1035 

post scan tests showing correct SUBSCRIBED info:

20140414-23:54:35 CableCARD: Tuner0: vchannel 1158 (579MHz-64492) access = subscribed
20140414-23:55:00 CableCARD: Tuner0: vchannel 1134 (705MHz-60696) access = subscribed
20140414-23:55:07 CableCARD: Tuner0: vchannel 1133 (549MHz-59976) access = subscribed
20140414-23:55:37 CableCARD: Tuner0: vchannel 1100 (681MHz-2) access = subscribed
20140414-23:56:00 CableCARD: Tuner0: vchannel 1115 (561MHz-6503) access = subscribed
20140414-23:56:17 CableCARD: Tuner0: vchannel 1055 (687MHz-2) access = subscribed
20140414-23:56:42 CableCARD: Tuner0: vchannel 103 (555MHz-18284) access = subscribed

Pre test scan System Log

19700101-00:00:00 System: reset reason = power on
19700101-00:00:00 CableCARD: USB device 07B2:6002 connected
19700101-00:00:00 CableCARD: Tuning Resolver connected
19700101-00:00:01 CableCARD: M-CARD inserted
19700101-00:00:02 CableCARD: Tuning Resolver downstream status: success
19700101-00:00:02 CableCARD: Tuning Resolver upstream status: success
19700101-00:00:02 CableCARD: Tuning Resolver authentication status: success
19700101-00:00:02 CableCARD: Tuning Resolver operational status: ready
19700101-00:00:03 System: network link 1000f
19700101-00:00:04 System: ip address obtained: 192.168.1.101 / 255.255.255.0
19700101-00:00:05 CableCARD: Motorola card (0000:0625)
19700101-00:00:05 CableCARD: authentication status: authentication in progress
19700101-00:00:05 CableCARD: authentication status: authentication success, validation needed
20140414-23:09:32 CableCARD: time changed from Thu Jan 01 00:00:21 1970 to Mon Apr 14 23:09:32 2014