Major problems with recording errors last night

I tried to go though customer support but the automated thing is a joke so I will go through the forums.   Was there some kind of technical problem with Cox Cable last night because all of my recording last night and this morning got a "Recording error".   It is showing up but I can't play and only shows like 9:59 - 9:59 for example.    Last night was the worst but I have been having these issues for the last week or so that is only fixed with a refresh.  I shouldn't have to refresh my box ever day

I do not have Contour.  I still have the Scientific Atlanta Explorer 8240HDC version or something like that.   I am not sure what version of "software" I have but I just did a refresh so I should have the most recent version.