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New Contributor
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Lost Channels with Mini Box Install
It looks like we lost several channels we've always had when I installed the Mini Box. We lost SYFY and Animal Planet. When I go to those channels I get an M3.1.4 error. I checked the connections. The company did several restarts but nothing. It looks like the picture wants to come in but it does not.
Thank you for your time.
NicholeC
Moderator
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It sounds like you've done quite a bit of troubleshooting. I'm sorry to learn you're having this experience. If there is a splitter connected to the coax line going to the modem, you can try bypassing it and have a direct connection. If you're still missing channels, I recommend getting a tech appointment setup.
Thank you,
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