Location Selection Popup

Hello Coxforumuser,

What browser are you using and is the browser set to delete cookies upon exit?

NicholeC said:
Hello Coxforumuser,

What browser are you using and is the browser set to delete cookies upon exit?

Hi Nichole, Thank you for the reply. I'm using Internet Explorer 11 on Windows 7. I double checked and the 'delete cookies upon exit' setting is not checked. I'm going to test it in the Firefox browser too, and see if it reverts back to Atlanta Georgia, then maybe we can trace it to a browser issue, or something on Cox's end. Thank you

Just be aware that when you do manually clear cookies that it will erase the saved location and make you re-enter this information again. Also, some anti-virus/anti-malware programs may remove cookies for you during their scans.

Brian
Cox Support Forums Moderator

I get the same thing. Tells me that Cox doesn't service my area. Not true.

Thank you Brian,

This really appears to be an issue with the cox homepage or how it is handling cookies, as the issue appears on multiple computers at different houses and even when the cookies haven't been cleared. So far it seems isolated to internet explorer 11.

And it only started resetting the home page location to Atlanta GA within the last month. Prior to that it always saved my local zip code and location. Is it possible for you to inquire whether something is programmed incorrectly or was changed on the cox homepage end of things? It's quite annoying to have to see and close the pop-up asking for my zip code everytime I open the internet browser.

Thank you!

I am having the same issue using Firefox, Internet Explorer, and Chrome.  Nothing I have changed in my software following the guidance provided in this forum has resulted in getting my local information.  This has been a fairly recent (90 day) phenomenon.

This is not a premium experience, for sure.  I look forward to a formal response with a specific action plan.

Hi Everyone,

I was originally having this problem a month or so back, however, I'm no longer able to duplicate the problem here. Are you still having issues? Please reply back and let us know if it's work or if it's still not working.