Late Fee - Disagreement

I set up autopay.  You did not use it to pay my current payment, and then charged me $8 for that as a late fee.  Then you sent an email telling me that you would be taking the autopay out of my account on Aug. 13.  Now what was so hard about actually taking the autopay so that my first payment isn't late?  What a crock?  Not only that, but I am still not getting anywhere close to what you promised in internet speed.  Your competition is looking a little better all the time.

Richard