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New Contributor
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Las Vegas slowdown
Over the last month or more we have noticed that we will be cruising along fine on the internet and then suddenly everything comes to a stop. Even mail times out. Its been sporadic. It happens everyday on and off all day.
Going on the COX test site this is what we are getting:
| Start |  Cox Net | Download Speed | Upload Speed | Latency | Cox Market | |
|---|---|---|---|---|---|---|
| Tue Apr 30 8:27 AM | Yes | 32 Mbps | 3 Mbps | 15 millisec | Las Vegas |
We have 2 computers on our router, have had no problems for last several years and now all of a sudden it seems since the speeds went live in Vegas as they explain on the DSL reports, we are having this very hit and miss internet. Bad enough prices went up but now we're paying more for HSI and getting less.
Some are saying since the COX upgrade those on HSI will have to get a new modem which runs about 80.00 from COX. If that's true, that's ridiculous. Why should their customers have to put out more a month in fees, and have to get a different modem simply because COX wants to upgrade? They should swap out all the modems for either nothing or a very LOW fee.
We have the Cox High-Speed Internet - Premier Package and I have emailed support over the last few days and cannot get anyone to respond to our questions which are, " are there others having this issue, is this a product of the COX upgrade and besides doing all the tests that is standard SOP which we did, what can be the problem."
In the past (about 3-4 yrs. ago at a different address, we had constant connection issues. We were told to buy a new modem, buy a new router and all this was done and problem was never resolved. After a lot of screaming and a lot of money out of pocket someone at COX actually cared and sent someone out that found that a line coming into our building was bad. Other techs who came out never saw this issue and went away saying something or some equipment we had was the reason for our problems when all along it was the line coming into the building that over time, heat etc. was failing.
Is anyone else in Las Vegas having connection issues esp. over the last month or so??
ChrisL
Former Moderator
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I think I can help clear some of this up for you. It sounds like there are two different issues here. We did recently upgrade speeds for Preferred and Premier tiers of service in your area. This would have no impact on the reliability of your existing service. Because of this I think there is a technical issue that should be easy enough to solve. I did test the connection from this end and everything appears to be working fine from us up to the modem. Would it be possible to try testing the connection without the router to see if that helps?
As for the issue of recent upgrades and requirements the new speeds do require that you upgrade to a DOCSIS 3.0 modem to take full advantage of the speed benefits. The modem you're currently using simly cannot handle the speeds available. You're however under no obligation to replace your modem if you don't want to but you won't be able to get any speed increases until you do so.
If I can help further with anything please let me know.
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force113
New Contributor
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If we do upgrade our modem because we are paying for the HSI Premier tier and have for years does COX offer a rebate or a nominal charge for the new modem? I really don't think its fair that the consumer should have to eat the price of a modem that syncs with their upgrade plus pay the price for HSI Premier tier and the increase that we did see a few months back.
ALSO what routers will be compatible with the new modem?
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ChrisL
Former Moderator
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I'm not aware of any upgrade incentives for modem at this time. Different retailers however may have deals of their own so definitely be on the lookout there. As for routers there usually aren't any compatibility issues to speak of provided your router has an Ethernet port for Internet connectivity. The one thing to look for however is to make sure the router has enough performance to keep up with the desired Internet speed. Some of the lower end single band wireless-N rotuers for example only have 10/100Mbps ports for Internet connectivity so they wouldn't be able to take full advantage of our 150Mbps Ultimate tier. http://www.smallnetbuilder.com has plenty of useful information with regards to router performance and capabilities by model.
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