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New Contributor
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Just downgraded to Ultimate
So I upgraded from the Premier to the Ultimate 2 nights ago and got the ARRIS TG2472 modem yesterday. I did several speed test last night and speeds were between 30Mbps and 50... my Premier was higher. Here is my set up.
No Phone
I have Cox Home Life
So I have the ARRIS TG2472 (it has cable plugged into it directly from the wall), Ethernet Cable going to a NetGear Modem for the Home Security
Ethernet Cable going from the Netgear to the newest Apple Airport
I have had the current ethernet cables for about 8 years so I am assuming they are not the CAT6 cables, I am going to get those today, so maybe that might help, not sure.
I have had a Cox Tech out several times within the last year for signal issues and they did a new drop, replaced all the cable in the house, new splitter, the works. and the signal according to cox is great. Cox last night reset my modem and I have.
Not sure what more I can do than replace the Ethernet cables and also the going from the modem to the netgear to the Apple Airport shouldn't affect anything right? And I am unable to plug the Ethernet into any of our computers as they don't have Ethernet anymore
Any ideas?
AllenP
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Valued Contributor
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If the Ethernet cables are not Cat-5e or Cat-6, yes, replacing them will help but you should be above 50Mbps even with Cat-5 cables. Please post a little more about your setup ... you say you're going from the 2472 to a Netgear modem? Are you sure it's not a Netgear router? If it's a router and you are going from there into an Airport, unless one is set as an access point, you have two routers connected together ... that's asking for trouble. What model is your Netgear?
Edit: the 2472 is a gateway which contains a router too. If you Netgear is also a router then you have 3 routers connected together ... definitely can cause problems. Even is the Netgear is a switch, connecting an Airport to a gateway is a no-no.
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greenmymac
New Contributor
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Sorry its a netgear router. Not sure what model the netgear is but I can find out when I get home. I have the Airport Connected to the Netgear. Since the AARIS has 4 LAN ports, I could plug the airport directly into that correct and that should solve not going thru the netgear switch?
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AllenP
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Valued Contributor
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The problem is you have 3 routers and 3 WiFi access points on the same network, you only want one. How were you connected prior to the AARIS install? Is the Airport a new purchase too? On Cox's website they say the Netgear is a WNR1000, that's a 100Mbps wireless N150 router. I'm not that familiar with Homelife (don't have it) but if you must, only use the Netgear for Homelife, you will never get greater than 50Mbps thru-put with anything connected to it. Also, did you replace a stand-a-lone modem with the AARIS? The 2472 added another router to the mix ... you may want to exchange it for the AARIS SB6190 since you don't need phone. Details on your network before and after the upgrade will help to make recommendations, thanks.
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greenmymac
New Contributor
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Before the AARIS our set up was
CISCO Modem/Phone > Netgear > Airport (We have had the Airport for several years, but purchased the new one about a year ago)
On that set up we were getting between 50 and 125Mbps
What I am thinking is since I have to have the Netgear for the bridge to the home security (it has to have a separate router), I will plug Airport into the AARIS (Since it has 4 LAN ports) instead of the Netgear eliminating the middle man and also replacing with the CAT6 cables
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AllenP
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Valued Contributor
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Would love to hear from either a Mod or someone who has Home security installed, how is it installed and what router is Cox using?
Something doesn't make sense here ... the Homelife router I found on Cox's website only has 100Mbps Ethernet ports. How can you get 125Mbps connecting thru it? Maybe I found the wrong router on the site. Or the original Cisco device was a gateway, not a modem and you were connecting directly to it, not to the Airport -> Netgear -> Cisco -> Internet.
Anyway, even connecting the Airport to the AARIS, be sure of your configurations. You have 3 devices capable of running NAT, acting as dhcp servers and WiFi access points.
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ColleenD
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Moderator
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Greenmymac, I'm with AllenP on doubling and tripling your routers, it's a bad idea but you'll need to keep the HomeLife router in play for the HomeLife service to work. If you're not planning to connect wired devices to you might be able to connect the HomeLife router and the Airport to the gateway separately, but using multiple routers for your internet is really beyond our scope of support. I can't say if connecting your Airport to the gateway modem will work. If you're set upon using the Airport, disabling the gateway's WiFi would at least help reduce WiFi interference. There's a link to the user manual that might help at http://www.cox.com/residential/support/internet/article.cox?articleId=%7Bfd6e0530-39e8-11e5-6e6f-000000000000%7D
AllenP, the model of the HomeLife router is mostly irrelevant since it is not configurable in any way by the customer. I've found in most cases it's best to connect the HomeLife router to the personal router OR gateway so speeds aren't affected.
I hope this information helps.
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AllenP
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Valued Contributor
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ColleenD, I assume, from what you said, the Homelife router routs to a separate subnet and can be connected to the lan side of an internet router. That being the case, greenmymac, I would recommend exchanging your TG2472 phone gateway for an SB6190. That will give you just a 32x8 channel modem and no phone. Connect the WAN port on the AirPort directly to the SB6190 and the Homelife router to a LAN port on the SB6190. Please correct me if I'm wrong, Colleen, I'm really not familiar with Homelife networking. Thanks.
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