Issues with service transfer, internet tools showing "You are managing email address: null@"

First few days in the new house were fine, 15ms latency or so, speed normal.  I started to have some latency issues  on the 16th and went to the internet tools speedcheck and it would not work.  At the top of the page is says "You are managing email address: null@" so I'm guessing that means that something went wrong with moving my services and my account.