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Internet outage 24 hrs
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Wifi 7
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Package site
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Bills
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Daily outages
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Billing cycle
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Package site
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Bills
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Internet outage 24 hrs
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chris_c21
+1 more
Contributor III
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I received the upgrade a couple weeks ago now, but my Router does not have Gigabit ports so I only get that speed when I take it out of my connection and use the modem only.
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Tschuler3
New Contributor
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What is the max speed your are seeing when connected to your computer directly? Are you a premeir sucbscriber?
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chris_c21
+1 more
Contributor III
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Yes, Premier - When I took out my router I was getting between 115 and 130Mbps on both the Cox speedtest and Speedtest.net on a Wired connection.
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chris_c21
+1 more
Contributor III
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With my router connected I get 85-87Mbps
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MarkW
New Contributor III
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On Aug 4 I received my "Double the Speed is Here" email.
However, my download speed remained the same as before, and my upload speed decreased from apx 20 Mbps to 5 Mbps.
Premier Internet Service
Modem: Motorola SB6120
Router: Linksys WRT54GL
Haven't had time to do any troubleshooting.
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chris_c21
+1 more
Contributor III
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Mark, Wikipedia says your router came out almost 10 years ago... I would try removing the router from your connection and testing your speed wired directly to the modem.
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MarkW
New Contributor III
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ratinthekitchen
New Contributor
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Got the email yesterday and was seeing 115-120 with Premiere. Since I was perfectly happy with the previous speed I called them up and downgraded to Preferred, saving $11/month.
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culhwch
New Contributor II
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My wireless router is definitely slowing down my internet; I get 33 Mbps when connected to the router, but 95 when connected directly to the computer.
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smtips
New Contributor II
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Good plan, smart move!
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chris_c21
+1 more
Contributor III
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Sounds like it's time to update it then ;)
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CoxCustomerAZHu
New Contributor
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My wife who is the primary on our Cox account saw this email about double internet speeds and ran out to the local big box retailer (BestBuy) to get the latest and greatest combination cable modem/wireless router and was sorely dissapointed when the resulting throughput was about 3 Mpbs Download and 2 Mpbs upload after calling Cox and activating the newest DOCSIS 3.0 5 GHz Motorola SURFboard extreme modem/wireless router. Cox said that we weren't even getting internet through them, must be somebody else, even though we've been with Cox for 15+ years, even with the old dial-up cable modem. I was able to connect at 32 Mpbs (below advertised 50 Mps), but she was only able to get 3 Mps with her old PC through the new modem but could still get 17 Mps through the 14 yr-old modem. My Obama-phone (former Crack-berry-fiend) friend told me could be a case of -G vs. -N wireless router or something like that, but never seen 50 Mpbs, even in low times with hard-wired ethernet. Cox said they would look into it, and we could revert to 14-year-old modem in the mean time. Old modem is "***-on-a-bull", "hooves-skyward", but the new modem seems to still work, despite Cox's guidance. Cox tech support admits something is hosed on their end for multiple issues and they need to send someone in our area (3-5 PM tomorrow) to see what is going on. Saw two ladder-hook Cox vans within tennis-ball throwing distance on my way home tonight, and saw numerous posts on Cox discussion forum wondering what the *** happened in Scottsdale over the last few days (since last non-Haboob monsoon). Their first line of defense tech. support doesn't seem to have any clue, and I expect they won't be able to do anything for us.
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CoxCustomerAZHu
New Contributor
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4# anything would be cool. Paying for 50, but getting 3.
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CoxCustomerAZHu
New Contributor
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*** you, I'm going to Yelp, where my honest opinion is not censored!
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Fake_Name
New Contributor
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No change on my speed either. I called, they said it would be fixed in 1-2 days. that was 3 days ago. calling them tomorrow fwiw. Dumb to send out that email without a working product, geeze....
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