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Internet
What am I paying for this guy comes out to fix my service it is slower than ever. My service has been garbage for three months come to find out some technician switched my post at the server didn't even have me hooked to my own line but ironically my speeds have gotten slower. what gives?
Tecknowhelp
Valued Contributor II
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How do you know your paying if he hasn't come out yet? Your only charged afterwards depending on what the problem is. Cox typically handles everything from the street to the house box where the cable attaches to your electrical ground. Everything after that is usually customer responsibility. I say usually because if it's a Cox modem and clearly a modem failure, that is covered. Also if it's something that was clearly a mistake by Cox, that is usually covered too. They push the possibility that there could be a charge for CYA reasons more then anything, when I believe the majority of the times there are no charges.
Also, what kind of problems are you having? You say slow, but how do you mean that? Slow downloads? Latency? Page to page? Streaming?
Last, what do you mean the tech "switched your post"? Like the line going to your house? Do you mean pole?
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