Internet

Everyday without fail my internet service keeps dropping out, and is slow even if I can get it to work. I feel I am consistently paying for a service that is not consistently delivering what I am paying for. I do know why it is doing this, and it is not on my end. This has been going on for quite a few years now. Is Cox going to fix this issue (I would like a date of when if so)? or do I need by Cox's admission to find another ISP?