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New Contributor
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Internet Speed Fluctuations
Running into huge swings of download speeds. Had major issues on the 13th, 15th, and now today. My download speed had been at 3mbs, and its typically much much higher.
Health_Edge
+5 more
Valued Contributor III
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What area are you in? A post right before yours sound similar, but for all I know you could be on other side of the country.
More on point, how are you testing the speed? And are testing connecting direct to the modem?
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DerrickW
Valued Contributor
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Getting 3 Mbps download is pretty slow, I was able to locate the account and take a look at the modem information. The signal levels look good. I see the latest speed test showed 117.9 Mbps down/11.86 Mbps up. Where did you run the speed test that showed 3 Mbps down? I would recommend resetting the cable modem to see if that helps also.
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NelsonB
New Contributor
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DerrickW,
Thank you for the response. At one point I was actually getting even lower than that. I was seeing 0.25mbs at the lowest and 25mbs as the highest. Around 1am last night I was finally running around 35mbs for around 10-15 minutes straight before I went to bed. I could do back to back speed checks and get varying numbers per run. I ran the speed test at my home location attached to the account. I've tried resetting the modem multiple times with no success on improvement.
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DerrickW
Valued Contributor
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It looks like the modem has not been reset in a few days - Uptime 3 Days, 12:20:01:00. I can reset the modem from our side and have you test the speed again. Are you running these tests wired or on a wireless connection?
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NelsonB
New Contributor
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DerrickW,
That would be helpful. I've been running the tests wired. Both my Blueray player and Computer are wired and they were both having the same issue.
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Melissa_M_
New Contributor II
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I am experiencing the same fluctuations in speed. I pay for premier and received that for about two weeks after installing my upgraded modem, but now my speeds are way below what they should be. Wired is 23 dn, 9.85 up. Wireless (sitting right near the router) is 5.98 dn, 13 up. This reversal of speeds began in the last few days.
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NelsonB
New Contributor
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I know mine started on Saturday. Everything was running just fine, and the at some point Saturday night my internet took nose dive in performance. I brushed it off thinking that since it was raining here someone probably hit a pole or something, but since I am still having issues I am trying to understand whats going on. Haven't had this bad of problems during the 2 years I've had Cox internet. Seems like it has to be something wrong on their end, or with the modem I am renting.
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DerrickW
Valued Contributor
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I reset your modem now, I would like to have run the speed test again and see what the results are.
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ChrisL
Former Moderator
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Looking from this end it appears the transmit power level being reported by the modem are out of specification. Are there any extra cable splitters you could try removing to see if that helps any?
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NelsonB
New Contributor
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My first speed test was 13 mbs download with 11mbs upload. Next 2 were around 25mbs, and 4th was 15.79mbs...
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Boyce_Family
New Contributor
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ChrisL
Former Moderator
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One thing I'd suggest if you haven't tried yet is to try testing speeds with a wired device connected directly to the modem. Should that fail it might be time to have a technician come out and take a look.
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NelsonB
New Contributor
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Internet ran great last night, but its back as of 7pm tonight. Massive swings in download speed again. I tried to reset the modem, but it didn't help.
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Internet_Spee13
New Contributor
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Internet_Spee13
New Contributor
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this wont show my posts
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