Skip to main content
SpeedyAnth's profile

SpeedyAnth

New Contributor

 • 

4 Messages

Closed

Internet Slows Down Through out the Day

It seems like my internet gets slower as the day goes on. In the morning I get over 150mbs, then around 3 it goes from 50-80bmbs, then at night I have seen it go below 10mbs.

I have had several techs come out and adjust the power levels on the line but the issue is still not resolved. One tech said he was going to check the results on if my area is using up all of its capacity at certain times of the day but its been over a week and haven't heard from him.

Any suggestions on how I can get this resolved?

Thanks

Discussions

 • 

Updated 

3.6K

5

0

0

S

SpeedyAnth

New Contributor

 • 

4 Messages

It is wired. It goes straght to my computer from the modem using a CAT6 cable. I also double checked to make sure my computer has a gigabit ethernet port.

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

There are no visible issues on our end with the connection at your home.  Do you have any splitters connected?  We should probably check the modem information while you are having speed issues.  When did you run into a problem last?

0

0

S

SpeedyAnth

New Contributor

 • 

4 Messages

No I don't have any splitters. The first tech that came added a filter from the wall to the modem, and then the second tech removed it and said he installed a filter on the outside.

I just ran a few speed tests on speedtest.net and got between 40mbs and 120mbs. On your website I got 120mbs.

Also my internet went down Monday night and support said they were moving some equipment, could that have been that they transfer some of the bandwidth to somewhere else since it was being maxed out?

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

That doesn't seem right, I do not think that is what affected your speeds.  When you run the speed tests, have you also run any ping tests or trace routes?  That would also help us better determine where the connection issue is.  

0

0

S

SpeedyAnth

New Contributor

 • 

4 Messages

After my internet went out last Monday night/Tuesday morning it seems like the issue is fixed. The techs were saying that my area was using alot of the provided bandwidth and when I called that night the rep on the phone said they were moving some equipment so Im guessing they added more backbone to my area.

Thanks for your help on this.

0

0