New Contributor
•
3 Messages
Internet slower
I upgraded from Preferred internet to Premier internet, and rebooted the router and everything. The problem is that I get only around 30-40 Mps when it's supposed to be around 100mps. I am using an Ubee 3.16.1 router and it is a DOCSIS 3.0. Can anyone plz help? Thank you!
Sskar
New Contributor
•
3 Messages
I was willing to blame our slower speeds on the SuperBowl since we are in the PHX area (just kidding), but perhaps it is due to upgrading Cox is doing. Who knows? Who can get anyone to respond by phone or e-mail? Not me.
0
0
Health_Edge
Valued Contributor III
•
4.2K Messages
Cant find info on a "Ubee 3.16 " router. Is it a gateway or a actual router? Have you tried bypassing it and connecting to the modem?
0
0
MichaelJ
Moderator
•
1.8K Messages
0
0
_Infamous_
New Contributor
•
3 Messages
No sorry it's a modem not router and how would I bypass?
0
0
_Infamous_
New Contributor
•
3 Messages
And I talked with an online rep saying that it's not the modem/router itself. However I haven't gotten much further than that, and he tried clearing the "corrupt" data in the modem but after that it was still the same. Slow.
0
0
Swanem
New Contributor
•
2 Messages
0
0
EdwardH
Valued Contributor
•
755 Messages
---
0
0