internet problems

May need to reset everything.

Shut computers and other devices down.  Unplug modem & router.  Let sit for a minute to 5 minutes

Plug modem in let it fire up and get set up (cycle)

Plug modem in and let it fire up and get set up (cycle)

Once all the devices have properly started up, then turn your computer on.

+1 power cycle everything. If this doesn't work have someone from Cox (here or phone) look at your account and modem's configuration file.

When you pay you bill, the system is supposed to automatically reactivate your service, which should automatically send a signal to the modem which should reset it to reactivate it. The problem is that is a lot of coulda/woulda/shoulda. Sometimes the system glitches, but it is usually a easy fix.

@Dubuddaman Thank you for taking the time to help others on the forum. So many people come here for help, and when they get it, promptly disappear. I know most just come here for help, but it is really nice to see someone return the favor. Thank you  

Tecknowhelp said:

@Dubuddaman Thank you for taking the time to help others on the forum. So many people come here for help, and when they get it, promptly disappear. I know most just come here for help, but it is really nice to see someone return the favor. Thank you  

No problem, I like coming onto forums not only to get things figured out but to help others.   There is a lot I know about internet, but hearing others advise can mean a world of difference.