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New Contributor
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Internet lost, we either pull and replace network line or power cycle modem to get internet back
Regularly the amber light (Activity) on the Surboard modem goes solid, and we lose internet connection. If we pull and replace the network line the amber light will start its normal blinking and we get the internet back. In rare cases we have to power cycle the modem.
Modem log:
| Time | Priority | Code | Message |
|---|---|---|---|
| 2013-04-02 05:52:54 | 5-Warning | D103.0 | DHCP RENEW WARNING - Field invalid in response |
| 2013-04-02 05:52:54 | 5-Warning | DHCP: Renew: Another TFTP server IP address |
| Downstream | Value | |
|---|---|---|
| Frequency | 831000000 Hz | |
| Signal to Noise Ratio | 39 dB | |
| QAM | QAM256 | |
| Network Access Control Object | ON | |
| Power Level | 1 dBmV
|
| Upstream | Value |
|---|---|
| Channel ID | 2 |
| Frequency | 29600000 Hz |
| Ranging Service ID | 938 |
| Symbol Rate | 5.120 Msym/s |
| Power Level | 45 dBmV |
ChrisL
Former Moderator
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If you're referring to pulling on the Ethernet cable which looks like a large phone cord that connects the modem to your router or PC that would suggest there is a problem with the cable itself or the jack it's plugged into on either end.
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