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New Contributor
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Internet has been cutting in and out for the last 12 hours
I utilize the Ubee DVW326 which is a modem and wifi router.
This has happened before, but last night and still today it is occurring. The internet will cut out completely like it has been reset. The lights on the modem will start blinking and then return to normal after a few minutes. This affects wired and wifi. My desktop is a wired connection and it loses internet. My phone is wifi and it also loses internet.
My concerns is that I take some online classes and if I lose signal in the middle of a test I'm screwed. How can I fix this or do I need to get Cox out here to replace the modem? This has happened before and it was not an issue for a couple of days but it has started again. Last night it was cutting out every 10 minutes. This morning it has cut out twice, but I'm not sure if it has been doing it all night.
navysheets
New Contributor
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I'm trying to login into the router, but the name user / Password user is not working. How should I change that? I want to see what information is on the router side.
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ChrisL
Former Moderator
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Here's the manual for your particular device:
http://media.cox.com/support/print_media/internet/equipment/Ubee_DVW326_Subscriber_User_Guide.pdf
If the default username/password doesn't get you in you can push and hold the reset button for 30 seconds to do a factory reset and try again.
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zappycat
New Contributor
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I have the same modem and the same issue. Modem keeps dropping connection and returning to normal every 20 -25 minutes or so. I'm going to call them tomorrow. Extremely annoying. Like you, this has happened before but it started happening a lot yesterday and all day today.
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DerrickW
Valued Contributor
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If you need follow-up or if you would like us to look into this for you, please send us the acct info via email to cox.help@cox.com. We'll investigate the connection issues that you're having so we can get this resolved.
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