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mimisike123

New Contributor

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4 Messages

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Internet drops

My internet loses connection for about 5-10 seconds a time per day. During this time i look down at my WIRED Ethernet connection and it shows a Yellow exclamation point where the internet usually is these drops happen more than 15-20 times a day, NOT AN exaggeration. I can provide event logs or anything if they can help solve the problem for me

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ChrisL

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I can see where that would be annoying.  I look from here and the modem seems to be more or less healthy.  Are you seeing problems with all devices in your home?

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mimisike123

New Contributor

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4 Messages

Let me look into that, Ill test it with other ethernet connections to the modem 

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mimisike123

New Contributor

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4 Messages

all of my devices in my house are experiencing the same type of drops

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ChrisL

Former Moderator

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7.1K Messages

It's still looking ok from this end.  It may be necessary to arrange for a technician to come out and troubleshoot further.

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mimisike123

New Contributor

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4 Messages

 Sat Nov 29 14:53:06 2014    Error (4)   DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Fri Nov 28 12:52:28 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Fri Nov 28 02:53:06 2014    Error (4)   DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 26 14:53:51 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 26 14:53:09 2014    Notice (6)   TLV-11 - unrecognized OID;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 26 11:49:13 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Tue Nov 25 22:36:50 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Tue Nov 18 14:01:59 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Mon Nov 17 15:49:29 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Sun Nov 16 21:16:58 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Sun Nov 16 21:15:13 2014    Critical (3)   Resetting the cable modem due to docsDevResetNow 
 Sat Nov 15 11:22:06 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Sat Nov 15 11:22:05 2014    Critical (3)   SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Sat Nov 15 08:47:40 2014    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 12 19:49:06 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 12 02:57:39 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Mon Nov 10 22:37:33 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Mon Nov 10 22:35:47 2014    Critical (3)   Resetting the cable modem due to docsDevResetNow 
 Mon Nov 10 03:50:31 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Thu Nov 06 09:40:38 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Nov 05 08:42:50 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Sat Nov 01 15:31:30 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Thu Oct 23 18:00:17 2014    Critical (3)   Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Oct 22 00:28:48 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Oct 22 00:28:10 2014    Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Wed Oct 22 00:27:04 2014    Critical (3)   Resetting the cable modem due to docsDevResetNow 
 Tue Oct 21 12:54:46 2014    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time Out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.1;CM-VER=3.0; 
 Time Not Established   Warning (5)   DHCP WARNING - Non-critical field invalid in response ;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   Honoring MDD; IP provisioning mode = IPv4 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Critical (3)   No Ranging Response received - T3 time-out;CM-MAC=04:a1:51:7b:90:e7;CMTS-MAC=00:14:f1:e6:cc:f4;CM-QOS=1.0;CM-VER=3.0; 
 Time Not Established   Notice (6)   WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT 

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