Laura88's profile

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internet Dropping

It Start a few day when my wifi conection keeps losing signal i restart the router i have a NetGear CG3000D-RG and it works everything good. But now my internet keeps refresing it self i lose wifi and internet connection in my computer is like restarting it self. i got this today from my router hope it helps before i call cox.

tartup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK ^1/FFB2B682/161001
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 121 5360 Ksym/sec 813000000 Hz 0.3 dBmV 38.5 dB DOCSIS
Locked QAM256 122 5360 Ksym/sec 819000000 Hz 0.0 dBmV 38.7 dB DOCSIS
Locked QAM256 123 5360 Ksym/sec 825000000 Hz -0.3 dBmV 38.1 dB DOCSIS
Locked QAM256 124 5360 Ksym/sec 831000000 Hz -0.5 dBmV 38.2 dB DOCSIS
Locked QAM256 129 5360 Ksym/sec 861000000 Hz 0.0 dBmV 37.9 dB DOCSIS
Locked QAM256 130 5360 Ksym/sec 867000000 Hz -0.7 dBmV 37.7 dB DOCSIS
Locked QAM256 131 5360 Ksym/sec 873000000 Hz -0.7 dBmV 36.3 dB DOCSIS
Locked QAM256 132 5360 Ksym/sec 879000000 Hz -1.1 dBmV 37.0 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 47.8 dBmV
Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 44.5 dBmV
Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 44.8 dBmV
Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 47.8 dBmV

Current System Time:Sat Oct 10 17:59:59 2015 

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1.2K Messages

Hi Laura88,

Sounds like there are some signal issues to the modem if it is intermittently dropping out and restarting.  Do you have any splitters connected to the cable outlet the modem is using?  I can check the signal levels of the modem, please email the name and address listed on the account to cox.help@cox.com.  I'll look into this for you, thanks!