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internet dropping
Internet has started dropping the last 5-7 days daily. I've been having to boot the cable modem. I went ahead and switched out the wireless router and same thing, had to boot the modem daily. I went out and bought a new modem, SB6141 and tried with both the old and new wireless router and still having to boot the SB6141 daily. In fact, as I was initially writing the post, it dropped and had to start over. Below are the logs/signal pages. Any help is appreciated.
| Time | Priority | Code | Message |
|---|---|---|---|
| Mar 10 2016 22:31:37 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 22:31:37 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 21:47:59 | 4-Error | T101.0 | RCP-ID in RCC not supported;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 21:46:49 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 21:46:49 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 19:22:22 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 10 2016 19:22:22 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 21:00:08 | 4-Error | T101.0 | RCP-ID in RCC not supported;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 20:58:58 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 20:58:58 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:23 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot due to power reset ;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 20:37:29 | 4-Error | T101.0 | RCP-ID in RCC not supported;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 20:36:19 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Mar 08 2016 20:36:19 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:25 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot from SNMP ;CM-MAC=20:3d:66:09:b9:aa;CMTS-MAC=e4:d3:f1:80:f0:61;CM-QOS=1.1;CM-VER=3.0; |
| Downstream | Bonding Channel Value | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Channel ID | 46 | 41 | 42 | 43 | 44 | 45 | 47 | 48 | |
| Frequency | 939000000 Hz | 909000000 Hz | 915000000 Hz | 921000000 Hz | 927000000 Hz | 933000000 Hz | 945000000 Hz | 951000000 Hz | |
| Signal to Noise Ratio | 37 dB | 37 dB | 37 dB | 37 dB | 38 dB | 38 dB | 37 dB | 35 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
-4 dBmV | -3 dBmV | -3 dBmV | -3 dBmV | -4 dBmV | -4 dBmV | -5 dBmV | -5 dBmV | |
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 1 | 2 | 3 | 4 |
| Frequency | 36300000 Hz | 29800000 Hz | 23300000 Hz | 18400000 Hz |
| Ranging Service ID | 5772 | 5772 | 5772 | 5772 |
| Symbol Rate | 5.120 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec | 2.560 Msym/sec |
| Power Level | 47 dBmV | 47 dBmV | 45 dBmV | 44 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 46 | 41 | 42 | 43 | 44 | 45 | 47 | 48 |
| Total Unerrored Codewords | 54891397 | 54899879 | 54907971 | 54916400 | 54881587 | 54882765 | 54883852 | 54884844 |
| Total Correctable Codewords | 16 | 6 | 11 | 13 | 17 | 10 | 18 | 16 |
| Total Uncorrectable Codewords | 1723 | 1334 | 1414 | 1620 | 1595 | 1507 | 1498 | 1578 |
ChrisL
Former Moderator
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The modem seems OK when I check from this end. Can you try testing without the router and see if the problem persists?
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magsbart
New Contributor
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Have been on vaca. Will test over next day or so and get back. Thanks
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Michelle_Ayala
New Contributor
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Was it ever resolved? I'm going through the same thing and restarting everything is getting old fast. The tech is coming out for the second time this month. Really considering cancelling at this point. This has been going on for years for me. Years of techs coming out to no avail. I'd like to keep the service, but it's stupid to pay for service I'm not receiving.
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