New Contributor
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4 Messages
Internet disconnections Frequently
Hello my internet connection has been very unstable lately, it is getting disconnected and reconnected within 1min, it is getting disconnected even from very light use. I live in Tucson Arizona area, I have cox ultimate internet, a Cisco DPC3010 modem, and a linksys ac1200+ router.
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NicholeC
Moderator
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861 Messages
Are you losing connection on both wired and wireless devices when this happens? Do the lights on the modem change when you lose connection?
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stevennn
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4 Messages
Hello NicholeC,
I am losing connection on both the wired and wireless connection, the modem lights do not change color when I lose connection.
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zozerdozer
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ChrisL
Former Moderator
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7.1K Messages
From this end I'm not seeing anything obvious that would explain why this is happening. Would it be possible to try testing with a PC connected directly to the modem and see if you still have these problems?
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ChrisL
Former Moderator
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7.1K Messages
If you've confirmed already that just the PC is dropping that would suggest the issue could be there. Do you see any status change with the network connection status on the computer?
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stevennn
New Contributor
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4 Messages
It is not just the PC that is dropping connection, I am losing connection on my other devices as well when the wireless connection is lost. The network connection status is lost when I get disconnected.
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ChrisL
Former Moderator
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7.1K Messages
Actually my answer about the PC dropping was directed at somebody else. In your case I think it would be beneficial to see if you see the same problem with a PC connected directly to the modem.
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stevennn
New Contributor
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4 Messages
I am having the same problem connected directly to the modem. I even upgraded my old modem because of the disconnections to a new modem but it does not fix the problem.
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ChrisL
Former Moderator
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7.1K Messages
Are you by chance able to try this with another PC as well?
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