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New Contributor
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Internet connection dropping
Since yesterday (march 10th 2016) connection to the internet has been dropping about every 10 minutes for a couple minutes. No changes on light status on modem. I've powercycled, bypassed router, tried different devices, all getting same results. Is there some sort if issue going on on Cox's end? I've been hearing on Cox's twitter and other 3rd party sites that there are but there's no official word from Cox itself. It'd feel a lot better about things if I knew there was an identified problem and steps are being made to fix it.
ChrisL
Former Moderator
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Everything looks good from this end from looking at the modem status. I'd suggest trying without the router again making sure to disconnect power to the modem when switching the connection so that the connection to the Internet will be restored. If you still have issues connecting that way it may be time to have a technician come out and troubleshoot further.
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hamper
New Contributor
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I am having the same issue, it corrected itself about a month ago, now I am with the same issues again. I live in Omaha, Ne. It would be nice if cox could shed some light on these issues. They must be aware because they gave me a $6.00 credit on my last bill....
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ChrisL
Former Moderator
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It appears from this end that you may have an Apple router. If so you'll need to disable IPv6 on the Internet connection interface to get the connection stable again.
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