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ButlerHousehold

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Intermitent Packet Loss

I am getting massive amounts of intermitent packet loss, but every livechat i do keeps telling me everything is fine. I've bypassed the router, and when I did it got worse! I've gotten from 0 to 5% with the router, and all the way to 16% without it, what is going on out there?

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ChrisL

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I do see some intermittent packet loss to the modem when I check from this end.  I'm also seeing indications that there might be a power related problem as well.  Do you have the modem powered by a surge strip of some kind with lots of other devices attached?  If so would it be possible to try powering the modem from a different electrical circuit?

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ButlerHousehold

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Other full circuit, no, due to how our house is wired. However, I did bypass the power strip, and ran the same test, 3% packet loss.

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ChrisL

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Still not seeing any change on this end either.  It may be necessary to schedule a technician to come troubleshoot further.

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