Yes, but sometimes it doesn't work, specially for the newer model modems and gateways. How it is supposed to work is when you connect the modem to a working Cox coaxial/cable line, it will come online but only give out a private 172.x.x.x IP. This IP allows you access to Cox's network, and when you try to go online, it should redirect you to a webpage asking for your account and modem information. The system has problems adding modems to current accounts sometimes, as opposed to creating a new account.
Hello, you should be able to add the modem to the account by going to cox.com/activate. Let us know if you have problems, we'll provision the modem for you.
Tecknowhelp
Valued Contributor II
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2.8K Messages
9 years ago
Yes, but sometimes it doesn't work, specially for the newer model modems and gateways. How it is supposed to work is when you connect the modem to a working Cox coaxial/cable line, it will come online but only give out a private 172.x.x.x IP. This IP allows you access to Cox's network, and when you try to go online, it should redirect you to a webpage asking for your account and modem information. The system has problems adding modems to current accounts sometimes, as opposed to creating a new account.
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DerrickW
Valued Contributor
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1.2K Messages
9 years ago
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