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odracir

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HTTP Status 500

When I click on My Account,/ Internet tools/download Cox Security Suitelink, I receive the following error...Java is installed, and running in Chrome, same error in IE 8...Windows XP SP3...help plz

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:436)
	com.cox.chsi.app.Authenticator.getUser(Authenticator.java:312)
	com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java)
	com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:138)
	com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

JBoss Web/7.0.16..Final-redhat-1

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ChrisL

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Authentication to install and activate the McAfee provided through Cox is tied to your cox.net email address.  If you do not have one we will need to establish one for you.  Another area of concern however is it appears you're still using Windows XP.  At this point I believe due to being an end of life operating system it may not work at this point.  I do know that it's been announced that the next McAfee update was going to discontinue XP support.

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