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New Contributor
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http status 500
whenever I try to access my webmail a page pops up as http status 500 saying that: The server encountered an internal error () that prevented it from fulfilling this request. I do not know why this keeps happening but it is really annoying that I can never access my email anymore. I haven't used it in a while but now every time I try and use it this same thing happens and has been happening for months now.
Health_Edge
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Valued Contributor III
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When did this start to happen? Perhaps after a move or some account change?
Does it only effect 1 username? If you only have one try creating another and seeing if thats effected.
Last, do you know if normal client access (outlook, thunderbird, etc) works. Or try using enhanced webmail, see if that gives better results.
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smtips
New Contributor II
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Clear the cache and cookies in your web browser, use a search engine to find out how for whatever browser you are using. That said, a 500 error is unspecified and usually happens server side, but if a lot of people aren't reporting it then it's probly not a cox issue. You also should try starting your browser in safe mode or private browsing mode and see if it works then. If so, then it's something with an addon or extension in your browser.
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