Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
1 Message
Closed
After years of weak signal, Cox ran a new and better line to my house. Picture outages persist requiring regular re-booting. I wonder if I may now have too much signal? Thanks
Discussions
•
Updated
26.6K
4
0
0
Bills
Discussions
1
0
Daily outages
Discussions
2
0
They don’t care
Discussions
1
0
Internet outage 24 hrs
Discussions
1
0
Outages
Discussions
2
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
1
0
Wifi 7
Discussions
1
0
Domino
Valued Contributor III
•
What signal level are you seeing in your diagnostics? How to enter diagnostics varies with STB/DVR model number and software being used.
0
0
KipK
Former Moderator
•
On Scientific Atlanta/Cisco receivers with Rovi, you can get to the diagnostic screens by holding down "select" plus "exit" on the front panel until "DIAG" appears on the display, then hitting "exit" again, and signal strength will be visible under "RF network," at least on the 8240HDC I have here to test.
I'm not sure if this applies to the newest models, and it probably doesn't apply to the ones that run Trio (I haven't had a chance to check and update my little notebook of undocumented features ).
And in this case, pulling the levels for your user account it looks like some boxes have enough signal and others too little, and your inside lines/splitters probably need to be rechecked and rebalanced. We have a few different signal readings on every box, and your current snapshot shows yours all over the board. One has +9 RX for converter data and +6 for video at 621mhz, another shows -32 for converter data and -20 for video at 621mhz.
They all show decent return levels (34-44), though, which is odd with such a wide variety of reception problems. Do you have any kind of amplifier installed?
0
0
Domino
Valued Contributor III
•
On 8642, 8742 running TRIO, hold "SELECT" key on remote unit power icon LED starts blinking (about 5-10 seconds), then press up arrow (just above select key), or...
Press POWER ON/OFF button on front panel until power icon starts blinking (about 5-10 seconds) then release and briefly press again.
0
0
StephanieA
Former Moderator
•
Hi desert=sky,
Was any of this information helpful? Has your issues been resolved? Please let us know. If it has, your resolution could help someone else having problems. If not, we can trouble shoot further or help schedule a technician.
0
0