High transmits off the tap causing me issues

Good Morning Everyone,

I have Cox HSI ultimate and DTV with you guys. I can say I'm quite satisfied with the service. I originally had DTV and then in January of 2015 decided to get internet with you guys because I had y'all in Irvine and my current provider was terrible. I was told I could not get internet due to the apartments I live in being contract blocked from having Cox for internet. I was able to get my management involved and Cox's higher management involved and I was able to be a contract exception, thus making me the only person on my node with HSI which was awesome.

Being the only person on my node with HSI was great because I literally had the fastest internet in town with 8ms ping times. They had to run me a second drop solely for my internet as the tap is underpowered and the original apartment drop has ingress so I have two dedicated drops going to my apartment.

In August, my apartment decided to switch their official internet provider to cox which meant everyone has Cox for internet now since its free up to the preferred plan. Ever since then, Ive had numerous issues. Ive had numerous techs out here who say its the plant and I agree with them.

Basically my internet gets laggy whenever my upstream DOCSIS transmits go high. I also went from having a 8ms ping to a 31ms ping to the local servers in town (testing with SB6183 direct to brand new $3000 macbook pro). Right now as I'm writing this and you can see through my polling history, my transmits are around 50, which is way too high for a brand new line without any splits. It will swing anywhere from 42 during some parts of the day to the high of 51. They have checked the tap and verified the transmits are high off the tap even though its only a 20 value tap (transmit specs off a 20 value should be between 35-38). Every tech whose been here has referred to maintenance. Problem is when maintenance gets here and tests off the tap, the transmits are almost in spec. My last service call, the tech put in for high transmits again and fluctuating transmits. When he put in for fluctuating transmits, he meant that the transmits where changing too much during the day. Unfortunately the maintenance tech took this as though its fluctuating every second, which its not. So he said everything is fine and left.

Can you guys help me with this? Every tech visit I have keeps saying is a plant issue which I agree. I am sure there is either too much noise in the plant or there is a cracked feeder somewhere...It is an old apartment complex...

Here is last nights transmits: