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New Contributor
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HDHomeRun Prime and COX TA and CableCard issues (Omaha Market)
I am hoping someone here can help or suggest I have a technician scheduled to come this Tuesday, I am not too hopeful this will get resolved as usual it is assumed I have a Tivo.
My core issue now is that I am not get any of my subscribed channels, I am on Advanced TV subscription with HBO. Of course I get none of them, I have been with COX support last couple of days with no luck. We tried to repair it back still no luck. I am at least thankful I have reached this point. Initially the Tuning Adapter (MTR-700) would not get to "ready" state, a swap of the TA at least got it to work, I can see it in "operational" status and the "amber" light stays solid (the f/w also got updated to 1.40).
At this point, with COX support we tried a number of things to no avail. Even repaired it (strangely the Host Data ID, did not change), they sent the "hits" to enable I guess all my subscribed channels. I do get 1 of ESPN News channel for e.g, my tuner status shows
Tuner 0 Status
| Virtual Channel | 1221 ESPNews HD |
| Frequency | 793.750 MHz |
| Program Number | 1221 |
| Authorization | subscribed |
| CCI Protection | none |
| CGMS Protection | none |
| Modulation Lock | qam256 |
| PCR Lock | locked |
| Signal Strength | 100% (8.6 dBmV) |
| Signal Quality | 100% (36.0 dB) |
| Symbol Quality | 100% |
| Streaming Rate | none |
| Resource Lock |
none |
Hopefully someone here has tips for me to get this going. Thanks
StephanieA
Former Moderator
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Please verify your Host Data ID.
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mohankr
New Contributor
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Hi,
Here is my details including other info
CableCARD ID: 000-083-836-282-0
Host ID: 064-320-812-466-6
Data: 009-827-605-22
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StephanieA
Former Moderator
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mohankr
New Contributor
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The authorization field is "not-subscribed", I don't have the full log handy with me for the channels, but in general this is how it looks for example I know my HBO subscription is active in my account, for some reason the TA and cablecard still think it is not subscribed, despite so called "hits" being sent over by the Tech Support to line up the channel lineup to my subscription level.
Virtual Channel 303 HBO FAM
Frequency 577.750 MHz
Program Number 4
Authorization not-subscribed
CCI Protection none
CGMS Protection none
Modulation Lock qam256
PCR Lock locked
Signal Strength 100% (6.6 dBmV)
Signal Quality 100% (37.6 dB)
Symbol Quality 100%
Streaming Rate none
Resource Lock none
Signal strength and quality from what I can tell from above is excellent. For some reason the TA and CableCard refuse to recognize my subscribed channels. Unless the CableCard is toast, since I have replaced the TA already.
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StephanieA
Former Moderator
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I've forwarded your information to our Video Team for review. I'll let you know once I get a reply back.
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StephanieA
Former Moderator
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Hi mohankr,
Our Video Team has confirmed the service from here. We made some changes to the CableCard. Please check your channels and let me know if it's working. If you are still having a problem, please confirm your connection from the wall to your device. I'm not concerned with the outside connection, only the cable coming out the wall to the tuning adapter and from the adapter to your device.
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mohankr
New Contributor
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Hi Stephanie,
I am finally able to get all my subscribed channel, I only verified HBO. The only thing was the Data ID changed and I called in to support to repair it, after 2 more data ID changes, the CCard was validated and all my channels are coming through.
I will cancel my appointment for tomorrow, unless I see any issues. Thanks for the help, just for future reference, do you know what if anything was done?
Thanks
Mohan
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Dina
Contributor III
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It appears the card was reprovisioned and paired along with a new signal sent to activate.
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