CraigRy's profile

New Contributor III

 • 

13 Messages

Closed

Having remote issues with the Cisco whole home dvr?

The issue is not the dvr - but actually the tv. It is emitting interference. Take some of that yellowish masking tape like painters use and place it over the IR receivers on the Cisco box. Shine a bright light up to the Cisco box to find them - they are on the right side. 

This will fix the sluggish remote performance..

i saw a post earlier with this issue but it has been locked and is a year+ old. 

Accepted Solution

New Contributor III

 • 

13 Messages

A post with a suggestion for fixing remote issues.

Moderator

 • 

1.8K Messages

CraigRy, 

The masking tape trick has helped some customers, so has using a post-it note on the front of the box. Others have found that turning off the Noise Reduction setting in the TV menu does the trick.