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New Contributor
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Given the wrong Modem
Last Sunday the modem I rented from COX went out so the next day my wife took it back and got a new one. When I got home I noticed it was the wrong one, simple mistake as it looks very close to the old one, so I took the new one back down to the cox center here in fort smith, Arkansas to get the modem I do need/had.
Well the woman at the counter acted like I was flat out lying and the modem I had didn't exist, why would I make it up? Yet here is the modem that dosen't exist according to her, not counting the fact I got this modem from the same cox center just a few months ago and its on cox site to boot: http://ww2.cox.com/residential/rhodeisland/support/phone/article.cox?articleId=ef914c10-7763-11e1-4c35-000000000000#Installation.
The modem I have now is a Cisco too, though I don't see it on the cox list, but it isn't wireless, and isn't a router combo. She said that I needed to rent a wireless router with the modem now and be charged for that. So make it inconvenience and cost more?
So how can I get a hold of this modem when according to her it does not exist? Really do need that other back as I am unable to connect my other PCs and update my wireless products.
ChrisL
Former Moderator
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It sounds like you're referring to the Cisco DPQ3212:
http://ww2.cox.com/residential/rhodeisland/support/phone/article.cox?articleId=3a226f70-5ee2-11e0-4e73-000000000000
If you go back to the service center to swap that might be the one you're looking for if you don't want the integrated router functionality.
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TST81
New Contributor
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The Cisco DPQ3212 is the one that they gave me and that's the wrong one. The one that I was using and returned to them was the DPQ3925 (the one that does not ' "exist" yet I got from them and was paying rent for) and the one I wanted back but instead got the DPQ3212.
As it stands I can't update my wireless products, the non mobile ones, nor can I hook up my other computer (cable wise) to the internet now.
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ChrisL
Former Moderator
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I see, I read that backwards. Let me check with somebody in your local market and see what we can do here.
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