Fraud?

I angers me to see an advertisement on the Login page about "Gigablast" and boasting about high speed internet service, while I am sitting here waiting for the Classic Webmail to settle down and recognize that I have clicked to sign on.  I am watching the circling wheel from both my Internet Explorer browser (homepage Cox.net) and my Firefox browser (homepage Cox.net).

This problem often happens within 5 minutes of the top of each hour in the mornings.  I assume it is because of heavy traffic at those hours of the morning.  What is the problem?  Insufficient incoming ports for too few servers for the webmail service?

It seems lie fraud to me, to proclaim the fastest internet service and at the same time to offer subscribers the SLOWEST email service on the market.  (To be fair, during these wait times on each browser for the webmail to wake up and answer the click, I have no difficulty checking my bank account on line or accessing any other site on the internet outside of the Cox.net login.

I am writing this protest here now because over the past three months, waiting on the phone to talk to a customer service representative has only displayed to me that all of the Cox customer service representatives have no idea what is causing this phenomenon.  I have received courteous service, and one month Cox even gave me a credit for my entire monthly bill.  Thanks, but I would really prefer faster email connectivity.

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Thanks, Joe Cobb
Glendale, Arizona