Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Contributor III
•
Forum down times
I suspect it is probably just Cox changing the coding of the forum, but over the last week or so I have been unable to access these forums for 30-60min about 5-6 times this week. The last time was about 2 hours ago. I am not so much complaining, just informing you for trending purposes incase you didn't know.
When the issue occurs, I try to load "forums.cox.com" direct from the address bar, and it doesn't even redirect to the /start format, giving me a hour glass. Multiple browsers, multiple computers. I can ping forums.cox.com but unable to make a connection on port 80 via Telnet. www.downforeveryoneorjustme.com/ shows the site as up, so I think the server is online, just not operational. If more info is required, please give criteria. Thank you for your time.
Domino
Valued Contributor III
•
This happens about once every two weeks. Once one gets into the support area, the forums area won't open. A few hours later, all is well. Multiple browsers tried, including Firefox (ver 12?) Not a big deal.
0
0
Trikein
Contributor III
•
Yea, multiple browsers/computers/OS/service locations. I agree its not a big deal at all, just stating it for tracking purposes. The next time it happens, what data would you like me to collect? Screenshots? Tracert? Telnet?
0
0
Trikein
Contributor III
•
The issue described just occurred and is currently occurring. Took about 6 mins to get to this site, starting at 4:58PM EST to now, 5:04PM EST as I write this. Tried to access http://forums.cox.com from my laptop (Acer Windows 7 Pro) and my Desktop (Home built, Windows 7Pro ) and it just spinning. Multiple browsers, both Chrome Version 28.0.1500.95m and MSIE v 10.0.9200.16635. When attempting to access the site, I would get notification that the page was attempting to load, after a couple minuets the page turned the light blue background, but the page itself didn't load until a couple min after that. This was the same symptom on both computers, and it seems that both computers finally loaded the site at different times, so it was actually just extremely delayed. The problem fixed itself on both my laptop and Desktop by 5:16PM EST with no action on my part. Here is some data.
Downforeveryoneorjustme.com showed it as up.
It's just you. http://forums.cox.com is up.
Then I did some tests on Pingdom.com
DNS Check
http://dnscheck.pingdom.com/?domain=forums.cox.com×tamp=1376514603&view=2
Website Check
I just tested http://forums.cox.com with the Full Page Test in Pingdom Tools.
This specific test was done on August 14 at 17:08:26 from (LOCATION). The web page took 3.15 s to load, used 98 requests, and weighed in at2.2 MB.
The Google Page Speed performance grade for this web page is 64/100
There’s a ton of more information you can check out here:http://fpt.pingdom.com#!/d5Zdph/http://forums.cox.com
Ping tests
Pinging forums.cox.com [50.57.196.159] with 32 bytes of data:
Reply from 50.57.196.159: bytes=32 time=34ms TTL=245
Reply from 50.57.196.159: bytes=32 time=33ms TTL=245
Reply from 50.57.196.159: bytes=32 time=33ms TTL=245
Reply from 50.57.196.159: bytes=32 time=33ms TTL=245
Ping statistics for 50.57.196.159:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 34ms, Average = 33ms
Tracing route to forums.cox.com [50.57.196.159]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 7 ms 7 ms 8 ms 10.2.120.1
3 7 ms 7 ms 7 ms wwcksysc01-gex0103000.ri.ri.cox.net [68.9.8.13]
4 8 ms 8 ms 9 ms ip98-190-33-32.ri.ri.cox.net [98.190.33.32]
5 8 ms 10 ms 7 ms provdsrj01-ae3.0.rd.ri.cox.net [98.190.33.20]
6 31 ms 43 ms 30 ms 68.1.5.170
7 30 ms 32 ms 31 ms bbr1.ord1.rackspace.NET [206.223.119.14]
8 33 ms 33 ms 33 ms coreb.ord1.rackspace.net [184.106.126.146]
9 33 ms 35 ms 32 ms core1-CoreB.ord1.rackspace.net [184.106.126.129]
10 35 ms 31 ms 32 ms core1-aggr501a-1.ord1.rackspace.net [184.106.126.21]
11 33 ms 33 ms 33 ms 50.57.196.159
Trace complete.
Telnet
Failed to connect at all, even after the website worked, so this is probably blocked.
0
0
Trikein
Contributor III
•
Just happened again at 9:21PM EST but only for a minute or so. While attempting to respond to a post I got a error overlay along the top of the screen:
"An error occurred while attempting to save this post."
0
0
Trikein
Contributor III
•
Tiffany, any idea what might be causing this down time? I assume it could be general maintenance, unless you're thinking it's not?
0
0
Trikein
Contributor III
•
No problem at all. Right now it happens rare enough that it is just a minor inconvenience. Thanks for looking into it for us.
0
0
Domino
Valued Contributor III
•
I could not access the Forums today (8/21/2013) at 12:30pm PDT. I reset my modem and all was well.
0
0