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spc

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Firmware update DPC3010?

I've read in this forum of an awesome tech support rep doing a firmware update on a fellow DPC3010 owner's modem & would like for the rep to do the same for me. The lights on my modem are amber not green & in searching for an answer the fix seems to be a firmware update. Any input would be greatly appreciated.

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ChrisL

Former Moderator

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7.1K Messages

I did find a newer firmware and send it to the modem however it looks like your signal levels are out of specification.  If you have any extra cable splitters in use I'd suggest trying to remove them and see if there is any improvement.

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spc

New Contributor

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Thanks so much Chris, solved the amber light problem, all green now. I don't have any splitters just a ground block & a coax  wall plate. Could it be one of those, any other suggestions? Thanks again.

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ChrisL

Former Moderator

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7.1K Messages

That is entirely possible.  If you're not having problems and the modem lights appear proper now perhaps we can leave it alone.  Should you continue to see issues it may be necessary to have a technician come take a look.

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spc

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Yes we'll leave it alone, up & download speeds are ok.  Thanks again Chris & have a Merry Christmas!

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