shamilton's profile

New Contributor

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4 Messages

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Error regarding synchronizing folders

For the last few weeks when my Outlook 365 tries to send/receive messages I get an error that says Task 'Synchronizing subscribed folders for [Edited by Moderator].' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for [Edited by Moderator]. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).' I've checked my settings for imap and stmp. If I do a test email I receive that on my phone but haven't received any emails in my Outlook for several weeks.

Former Moderator

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1.9K Messages

shamilton,

We don't suggest posting personal information on a public forum and I have edited your message. Please log into your account on our website and change the password to one that you have never used before. What current settings do you have in Outlook?

New Contributor

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4 Messages

My imap is set to imap.cox.net and my smtp is set to smtp.cox.net.

Former Moderator

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1.9K Messages

What port number and authentication do you have selected for the incoming and outgoing servers.

New Contributor

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4 Messages

imap is 143 and smtp is 25.

Moderator

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1.8K Messages

shamilton,

You'll need to update your IMAP port to 993. Please visit www.cox.com/SecureEmail if you need guidance updating.

New Contributor

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4 Messages

At first that didn't work but when I changed the SMTP one as well per the instructions from the site... it works. Thanks so much

Former Moderator

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1.9K Messages

@shamilton

Glad it's been resolved please let us know if you have further issues.