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New Contributor
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EMTA swap
Just swapped EMTA . Internet works great, but phone does not work.
Help!
Health_Edge
+5 more
Valued Contributor III
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Gut is telling me the issue is when they swapped the modem in the computer they forgot to assign telephone services to it. How did you "swap" a eMTA? In my area they don't even allow it.
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Cray
New Contributor
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Swap was a service upgrade here. Anyway phones are working now.
Another little Cox mystery solved.
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Accepted Solution
KipK
Former Moderator
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[raises hand] That was me. I assigned the phone service back to the modem before I left work last night but forgot to post the solution here.
We did forget to assign what we call the "occurrence" of phone service (services are assigned to equipment by 'category X, occurrence Y' in our system) and just assigned the data service. Good call, Health Edge.
Sorry for the confusion!
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Health_Edge
+5 more
Valued Contributor III
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Cray
New Contributor
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Thanks! Problem solved.
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