e-mail problems

Can you confirm if you're still seeing performance issues?

okay Chris seems to be working fine now. Thanks

Same here. No response from webmail yesterday (7 Feb) or today so far. Chatted with Cox who said others had reported the same thing and would check out the server. They evidently haven't fixed it yet.

I have tried to get it resolved through the chat system.  I get a Cox rep to respond but then get nothing. 

I'm not aware of any issues ongoing with regards to email .  I suggest clearing your browser's cookies and temporary Internet files then trying again.  It might also be helpful to try from a differnt browser/PC to see if that makes any difference.

Thanks ChrisL. The problem seems to have been some kind of glitch between Cox webmail and Firefox (on Mac). Got in OK using Safari. Didn't want to delete my whole web cache, so just deleted all the cox cookies and rebooted Firefox. I have a suspicion that the reboot alone might have been enough. Firefox has some funny quirks nowadays.

Really weird though. Never happened before. Just suddenly got no response from the webmail server - all the rest of the Cox website remained accessible.

Thanks for the advice anyway. Maybe other Firefox users on Mac might hit the same problem

We have had ongoing problems with cox email, including access problems, speed problems and ineffective support.  We live in Laguna Beach.  My wife can't even access her email account.  I can only access my account by going into the general account and then accessing my email through webmail.  This has gone on for several days, and it doesn't seem to have been corrected.

Prof. G.

Prof G,

In regards to your wife being able to access her email, is she logging into the Cox.net website?  If so, what type of error message is she getting when trying to access her e-mail?  When was the last time she was able to successfully access her e-mail?  Also, if you could let me know which browser you are using as well.