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Email Outage Update
Cox customers in the states listed below are continuing to experience an outage with their Cox residential email service this morning. Cox Business services are not affected.
Restoring service remains our top priority and Cox technicians are making progress in this effort. Unfortunately, we estimate at this time service may not be restored until this evening. We sincerely apologize for the inconvenience this has caused. We will continue to provide regular updates throughout the day.
States:
Arkansas
Connecticut
Georgia
Florida
Kansas
Louisiana
Nebraska
Ohio
Oklahoma
Rhode Island
Virginia
Elsiejr
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We need more information- when is mail expected to be fixed? Do we have an alternative to retrieve mail? What is the problem? Will accounts be credited? This is causing a huge problem for us....
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Joeb
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I agree with the other post time for Cox to upgrade to the newer technology. What is the problem? Will accounts be credited? Are we going to lose mail?
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warain
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Pretty funny, they want my e-mail address to sign up to post to this forum. I don't know about the rest of you, but my e-mail has been out for over 12 hours. Hard to believe that the experts can not fix it in that amount of time. My question is has it been hacked or anything, do I need to be worried about online banking?
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Blondie
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I was expecting a very important, time sensitive email Friday evening and have not been able to retrieve it. No, I don't have Outlook so accessing it is impossible without the Cox service that was set-up for me, and that I pay for and rely on. What has caused the outage and when can I expect to be able to get the email that I should have gotten and answered Friday evening?? Normally, it wouldn't have been such a problem, but timing is everything :(
Seriously depending on no loss of emails with restoration of service!!!!
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k5wlr
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OK guiy and gals. Ever thought about having redundancy on this kind of service??? There needs to be a backup to email, internet and phone service. I have had several phone outages and now this???!!!??? Cox is fortunate that I have no workable alternatives to their service as my landlord will not allow drilling holes in his walls. I will be calling to get a credit on this outage. I am totally outraged on the poor service I receive for over $200 a month.
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JB
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Thank you for the update. I'm sure you're doing you best to resolve it.
Come on people, it's not like we lost heat or water. Stop whining...
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Email_Outage
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I work for a major company and we had a major outage of shared drives. We were told a cable cord was cut. Later that day we were also told there was a virus in the system that was later repaired. If hackers would just leave our property alone.
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Mentor
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Cable TV goes out about once a month and now no E-mail. All for $150.00 per month.
Wonderful.
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sarah
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do u work for cox?
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Blondie
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Like I said, normally it wouldn't be a big deal, but, when a time sensitive email is expected (who would ever think that it would coincide with a Cox outage), and must be replied to and handled by the deadline given, it becomes a big deal!
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WedgeBob
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Well, it's only important if there are e-mails that you may need immediate access to, like if you paid for downloads in which they supply links by e-mail, in some cases, that's when one may be a bit worried.
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saint930
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Blondie, Outlook can't access it either, because it needs access to the servers on Cox anyway, so you're not missing anything without having Outlook...
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Stryker
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Nice one. I know it is a big issue when you cannot get your emails. I work in IT as well and I shocked my employees when I told them that email is not a reliable form of communication just for this very reason. I even told them that the cell phones most of us carry are not reliable.
The only 100% reliable way to communicate is to be standing face to face with the person you need to communicate with.
Yes, this sucks, but we will get past it.
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eddie
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CAN'T GET MY EMAILS, YOU ALL SAY IT MAY TAKE 2 OR 3 DAYS BUT, MY BILL IS ALLWAYS THE SAME FOR THEM 2 OR 3 DAYS.YOU TELL ME WHOSE GETTING OVER ON WHO?
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WedgeBob
New Contributor
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@Stryker - This I concur with. Also, let's not forget that social media like Facebook, Twitter, Pinterest, YouTube, etc... are obviously not as secure to communicate with as e-mail, either. So that can be another huge concern. I trust Cox E-Mail more than G-Mail at this point, because it is more secure, and I just feel that it should remain my primary e-mail address throughout.
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