Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Email Contacts
I'm stumped! I want to import contacts from an Excel file, but every time I try, I get an error saying
Could not translate a single column title. Is this a valid CSV file
Can anyone help? I really don't want to re-type all these contacts. Help !
ColleenD
+2 more
Moderator
•
Is your Excel file a spreadsheet or an address file? Typically when you export addresses from an email client or even webmail the data is saved as a CSV file which can be imported into other software or email clients. The two types of contact files compatible with our new email platform are (.CSV) and vCARD.
0
0
VegasDeb
New Contributor
•
The Excel file is a spreadsheet.
Could you give me instructions of what to do, please?
0
0
ChrisL
Former Moderator
•
Excel opens both Microsoft Excel spreadsheets as well as .csv files. To make sure you have a .csv file instead of a spreadsheet first check the file extension (which may be hidden by default in Windows) to make sure it shows .csv on the end. You can also try opening it with notepad or a similar text editor. If it's a valid .csv file it should open as a text file with a bunch of values separated by commas.
0
0
VegasDeb
New Contributor
•
I looked at the file properties and it says
Type of file: Microsoft Excel Comma Separated Values File (.csv), but it still won't open in the contacts area.
0
0
ChrisL
Former Moderator
•
It's possible your CSV file doesn't have the correct columns required for importing. MS Outlook and MS Outlook Express are the most common CSV file formats which may be imported. Here's a link with more info on the columns required:
https://support.office.com/en-us/article/Create-or-edit-csv-files-to-import-into-Outlook-4518d70d-8fe9-46ad-94fa-1494247193c7
0
0