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New Contributor
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Email address changed without my okay?
I just received this email:
This is a courtesy notification to you that the following information for your Cox Communications account was changed through our online system:
*A change occurred to the email address you have selected for these notifications.
If you did not authorize the change(s) to your account, please contact your local Cox Communications office immediately. A phone number can be obtained from your bill.
The problem is that I don't recall requesting a change and of course when I try to contact the billing dept it's closed for the weekend. I did have communications with Cox over the past couple days as there was a problem with our service
How can I be sure no one has compromised my account if I can't get a hold of anyone to help me?
Accepted Solution
Dina
Contributor III
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The notification was simply notifying you that you can locate the telephone number on the bill. The department you should be contacting is technical support which is available 24/7.
They will verify your account number and identity in order to investigate the exact change which occurred.
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Mina
New Contributor
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Dina,
Thanks so much for your response. I was under the impression that this would be a billing/account issue. I contacted tech support as you suggested and they were able to help me and verify that all is well with my account.
Thanks again for your help!
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