DVR Problems

Hi Schuder,

Are you able to see the model number on this DVR? Is it giving you a reference number following this error message that pops up? Do you get an error when playing back as well? I'd recommend unplugging the Receiver power for 20 seconds. Do you have other receivers in the home that are repeating this trouble? 

Dustin P.

We also have this problem. We have swapped out the Explorer DVR 3 times. After a short time the recording function fails with "recording error" message ... often when 2 shows are set to tape simultaneously. Unplugging the DVR for a minute forcing a reboot solves the problem ... short term ... problem returns when Cox updates the channel listing &/or software. Tech "support" simply says "return the DVR for a new one" ... we switch it ... the problem returns. At $300/hr (my hourly rate) returning faulty DVRs becomes costly ... should I send an invoice to Cox after I return this one ... for the FOURTH time???

DrMike, 

I wouldn't like that either and I'd like to get to the bottom of things for you. When you aren't watching TV do you power the DVR off, or just the TV? Does this happen on more than one DVR?