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New Contributor
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DVR and HD Box issues
Every time I try to use my HD box, I have to do a hard reset. If I try to access OnDemand content, the entire box shuts itself off and resets. My DVR claims to have recordings but I can't access any shows. I am constantly receiving the message "This show is not currently available." If it is on my DVR, shouldn't it be available?
ChrisL
Former Moderator
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I would suggesting trying to power cycle the DVR to see if you can access your recordings however with all the issues you're experiencing it may be most beneficial to schedule a technician to come troubleshoot everything.
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klg1031
New Contributor
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I have already called Tech Support to have the entire box refreshed and have power cycled it many times. I can't access anything recorded less than two weeks ago (which is pretty much everything) and anytime I access OnDemand, everything goes gray and I can't even access regular channels.
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ChrisL
Former Moderator
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I suspect these issues being so numerous probably won't be resolvable by phone which is why I suggested it may be necessary to schedule a technician to come out and troubleshoot further. If you suspect equipment is at fault you may also exhange it at one of our solutions stores at your convenience.
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