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New Contributor
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DUPLICATE EMAILS
Along with still having the problem of my email asking for a password frequently now I'm getting duplicate emails of every incoming email. Cox tech has called me a couple of times and keeps telling me they have never heard of the password problem, but there's tons of comments in the support forum about the same subject. Tech support has been no help whatsoever! Frustrated - need to dump Cox.
Tina Vars
MaryF
Former Moderator
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Hi TinaV,
Do you see the duplicated emails on your email client or the Webmail interface?
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RalphM1
New Contributor
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Tina,
I'm having the same issue with duplicated email messages in the Webmail interface, too.
Ralph M
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awful_service
New Contributor
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Same here. I have been calling about duplicate emails for almost a month now I've had several different excuses including I have not heard that problem but yet like you said the forums are showing differently this is getting ridiculous I spend so much time trying to clean up my inbox
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Becky
+2 more
Moderator
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After all duplicate emails have been deleted, you can set up filers or rules as you like. Please let us know if this doesn't eliminate duplicates going forward.
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smtips
New Contributor II
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Something changed server side. I had this issue today, and my email client has been set up correctly and working properly for literally YEARS until today. I double checked my client settings, and they are all still correct, because why would I change them if they just work? I downloaded 164 duplicates for no good reason. Using Thunderbird email client which I have NEVER had any issue with on multiple accounts until today. And it ONLY happened with Cox emails. This bears further investigation on your side.
I suspect it happened for the same reason my online email suddenly, with no action from me, is going into the NEW UGLY version of email. I don't like it and want to use the classic version. So HOW EXACTLY do I go back and make that change?
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Becky
+2 more
Moderator
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Check your Inbox filters and rules. Some folks reporting duplicate emails have found a forwarding rule responsible for the duplicates. Once the forwarding rule is deleted, the duplicates should stop.
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smtips
New Contributor II
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Becky I have NO forwarding rules set up. It is a SINGLE EMAIL address with NO SETTINGS to do anything else at all but get Cox email. Did I not say this worked FINE for years on the current settings and that I checked all settings? Nothing would or did change on my side to cause this. Come on...LOL.
And now the question you avoided..again:
I suspect it happened for the same reason my online email suddenly, with no action from me, is going into the NEW UGLY version of email. I don't like it and want to use the classic version. So HOW EXACTLY do I go back and make that change?
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MichaelJ
Moderator
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CH53
New Contributor
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I am having the same issue with the "new" email. I just received 500+ duplicate emails in my outlook. I do not have any rules or forwarding set up. Notified of new email yesterday - the issue started today.
Any suggestions.
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smtips
New Contributor II
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OMG YOU GUYS NEED TO WAKE UP.
The issue STARTED with people as soon as you force-upgraded to the new web version of email.
Anyone with a shred of common sense and deductive reasoning would figure out it's because of changes COX made, NOT your customers!
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bryaninphx
+6 more
Valued Contributor
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Just adding I also got 100's of duplicate emails,
I am not receiving new emails promptly,
I also just received dozens of emails that were originally sent in June that I never received before.
This is what happens when an ISP outsources their email servers.
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Richardel
New Contributor
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Here, I thought I was the only one having this duplicate email problem. We receive between two to six duplicate for each email! We have had COX for years with no problems, then they decide to "fix" things. We have two tablets and a computer One tablet and the computer are Lenovo units, and the other tablet is a Samsung unit. The Lenovo units are the only ones giving us the duplicate email problem, and it does not happen with our Samsung tablet, curiously enough. I'm sure all the guys & gals having this email problem with COX are not Lenovo owners. The COX agent I contacted said that they had a few complaints about duplicate emails, because of a new system they were using, and they were 'looking' into the problem! There's an old saying, "if it ain't broke, don't 'fix' it!" It's also a hassle to find the addresses you use and to save the emails you might need for later use. We are looking into their competitors for our internet service. Take care, people. They're 'working' on it!
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Becky
+2 more
Moderator
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Are you using an email client like Outlook or Thunderbird on your devices? Or do you access your mail through Cox Webmail?
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Gb1
New Contributor
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Becky
+2 more
Moderator
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Hi Gb1,
Cox recently upgraded our email experience to make it easier for customers to manage their email activity across multiple devices. Changes include a modern dashboard that adapts to your screen size, a calendar, alert messages, and Settings that are easier to configure.
Some customers have experienced a few bumps in the road as we've transitioned to the new platform. Duplicate messages indicate that an Inbox Rule or Filter may be in place. Use the gear icon to check your Settings menu. Delete all Inbox Rules and Filters, and then manually delete the duplicate emails. Please let us know if the duplicate emails continue after going through these steps!
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