biojudgement's profile

biojudgement

New Contributor

 • 

5 Messages

Closed

dns error no internet router reboots had 4 tech out so far had lines replaced and all

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK ^1/4203BC24/DEF001
Security Enable BPI+
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR
1 Locked QAM256 1 813000000 Hz 5.1 dBmV 35.9 dB
2 Locked QAM256 2 819000000 Hz 5.2 dBmV 36.5 dB
3 Locked QAM256 3 825000000 Hz 4.9 dBmV 36.2 dB
4 Locked QAM256 4 831000000 Hz 4.8 dBmV 36.0 dB
5 Locked QAM256 9 861000000 Hz 4.4 dBmV 35.6 dB
6 Locked QAM256 10 867000000 Hz 4.0 dBmV 35.1 dB
7 Locked QAM256 11 873000000 Hz 3.8 dBmV 35.1 dB
8 Locked QAM256 12 879000000 Hz 3.5 dBmV 34.6 dB
Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 27500000 Hz 44.8 dBmV
2 Locked ATDMA 1 2560 Ksym/sec 22600000 Hz 44.5 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 34000000 Hz 44.5 dBmV
4 Locked ATDMA 4 2560 Ksym/sec 38900000 Hz 46.0 dBmV

Discussions

 • 

Updated 

2.5K

6

0

0

A

AllenP

+4 more

Valued Contributor

 • 

1.7K Messages

@biojudgement, I see your signal levels, how about a simple statement of the problem you are having.  The thread title suggests you had a dns error, is that correct?  Are there other problems?  "no internet router reboots" sounds like a good thing.  Also, what model gateway or modem & router do you have?

0

0

B

biojudgement

New Contributor

 • 

5 Messages

netgear C6300BD

0

0

B

biojudgement

New Contributor

 • 

5 Messages

i keep getting dns errors or no internet and  modem reboots 

0

0

B

biojudgement

New Contributor

 • 

5 Messages

here are some logs  

2016-04-11, 07:47:56.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;
2016-04-11, 07:47:13.0 Notice (6) TLV-11 - unrecognized OID;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;
2016-04-11, 07:47:13.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;
2016-04-10, 17:52:41.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;
2016-04-10, 17:51:58.0 Critical (3) TLV-11 - Illegal Set operation failed;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;
2016-04-10, 10:59:22.0 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:0d:97:c8;CMTS-MAC=00:14:f1:e4:31:e0;CM-QOS=1.1;CM-VER=3.0;

0

0

A

AllenP

+4 more

Valued Contributor

 • 

1.7K Messages

First, maybe a Mod can take a look and be sure your firmware is up-to-date and see any other issues the gageway is reporting.  Second, the T4 time-outs indicate a possible signal problem on the cable line.  The downstream SNR is close but within specs on all but channel 8, it should be >35dB.  If there are any splitters in the line, can you bypass them?  Also, make sure the gateway is plugged directly into a wall outlet, bypass any surge suppressors.

0

0

B

Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Biojudgement,

I'd like to verify that the firmware for your Gateway is up to date. Since a firmware update will cause your Gateway to reset, I don't want to kick you offline without prior notification. Is now a good time to proceed?

0

0