Customer service failure of epic proportions

I just spent two hours on the phone trying to order the University of Oklahoma football game on pay per view, as it would not let me do so with my remote for some reason. I talked to five people, most from out of state. I was lied to by a technician who told me he would not send me to anyone else and then put me back in the support queue to wait on hold for half an hour. I was given bad information by two different technicians who told me I needed to order College Gameplan because the OU game wasn't being offered as a single game purchase even though the first thing you hear when you call the local customer service number is instructions on how to order it as a single game purchase using your remote. After explaining to the fourth technician I was bounced to that her information about the game not being offered as a single game purchase was patently false, I finally got a floor manager who was able to help me. This is the kind of thing you read about on Consumerist. I've generally been pleased with Cox's customer service over the years, but this is the kind of horror story that is hard to forget.