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Bruwelch

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Critical Errors on my SBG6580 Modem

I have several entries (11 entries since Dec. 14th; one example below) in my event log that state it's a critical event. I checked the event log because I am having to reset my modem at least once a week because I cannot get on the internet. Could this critical error be the cause of having to reset the modem so much?

 Wed Jan 14 03:41:22 2015    Critical (3)   Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=(removed);CMTS-MAC=(removed);CM-QOS=1.1;CM-VER=3.0;

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EdwardH

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A T4 timeout can relate to resets or dropped packets but it is not normally the cause only a symptom of something else like a signal or modem issues. Are you seeing the connection drop around he same times in the log?
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Bruwelch

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Hi EdwardH,

I really can't say with certainty that the connection drops happen at the same time. I just have reset the modem about as many times as what the log is showing T4 timeouts and am suspicious it may have been the cause but I haven't really looked after a reset. I am waiting to see if I can match events with the log now that I'm aware. Can you be more specific about what I am looking at if it is a "signal or modem issue"? 

Thanks,

Bruce

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