Cox webmail

I am currently stationed in Naples, Italy. I have been using my cox webmail for my main communication, this has worked great for a year but about a week ago I have not been able to login, I get a timeout this page cannot load, I can still login to the main cox site but if I try to get to webmail I get the timeout. Any help would be appreciated this is the reply I get:

The connection has timed out

The server at idm.west.cox.net is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer's network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Also I have tried Internet Explorer

Is there an email I can use to contact cox communications?